LOCATION

 

Based in San Diego, CA

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SHIPPING 

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Domestic orders will be shipped UPS or USPS with tracking.

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Free shipping for US and Canada orders over $50. 

Orders are typically processed within 1-3 business days, and delivery may take between 2-8 business days. During promotional or holiday periods when order volume is elevated, processing times may be longer than expected. Express 1-2 day shipping is available, but processing times still apply. Before placing your order, please verify your shipping address and information. We are unable to issue refunds for incorrect shipping addresses. 

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If a package is returned to sender due to customer error there are two options:

• A refund will be issued deducting the original and return shipping costs.

• The package can be reshipped and the customer will be charged again for shipping. 

If you have any questions regarding order tracking, please contact the shipping carrier, as they can provide additional information.

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ORDER CANCELLATION

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 We will do our best to accommodate your changes, but we cannot cancel any orders if your items have already shipped.

*Order cancellations will incur a 4% transactional fee. 

Please contact us immediately for assistance at orlylikegold@gmail.com

  

EXCHANGES/RETURNS

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We have a strict 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to book your return/refund/exchange request filling out the Return Order Request form here. Please make sure you include the essential information shown below:

1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: detailed explanation of your request.
3. Contact information 

If you have additional questions you can reach us at orlylikegold@gmail.com

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have to corresponding return address on the package, and once the return is accepted you will receive a confirmation email stating the status of your refund at which point you can make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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JEWELRY CARE 

Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. ILYOR Jewelry should not be worn in the shower, the pool or to the gym. We recommend storing your jewels in a safe place when they are not being worn.

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